产品报修申请Submit a Repair Request

查询进度 · Track

Device

Issue

Contact

Done

搜索型号 Search Model直接打型号名称即可，不分品牌 / Just type a model name — searches across all brands

选择型号 Select Device*

请选择型号 / Please select a device

问题分类 Issue Category*

详细说明 Tell us more details*

请填写详细说明 / Please add some details

姓名 Name*

请填写姓名 / Please enter your name

电话 Phone*

请填写电话 / Please enter your phone

邮箱 Email Address*

邮箱格式不正确 / Invalid email

WhatsApp*

请填写 WhatsApp 号码 / Please enter your WhatsApp number

负责你的同事 Staff who helped you*

请选择负责你的同事，不清楚就选「没有 / 不清楚」/ Please select (choose "Not sure" if you don't know)

退还方式 Return Method*

寄快递回服务中心 Ship to Service Center 亲自送到门市 Drop off at a Store

请选择退还方式 / Please choose a return method

地址 Address*

请填写地址 / Please enter your address

Serial Number 选填 · 填写后可查询保固状态 / Optional — checks your warranty status

上传 MAC 标签照片 Upload MAC Label Photo*

📷

点击上传 / Tap to upload

Maximum file size: 5 MB

请上传 MAC 标签照片 / Please upload the MAC label photo

上传购买收据 Upload Receipt*

🧾

点击上传 / Tap to upload

Maximum file size: 5 MB

请上传购买收据 / Please upload your receipt

上传问题照片/视频 Upload Photos or a Video of the Issue选填，最多 6 个，照片 5MB / 视频 50MB 以内 / Optional, up to 6 — photos up to 5MB, videos up to 50MB

🖼️

点击上传 / Tap to upload

支持照片或短视频 / Photos or a short video

✅

提交成功！Submission Successful!

请保留以下编号以查询维修进度Keep this number to track your repair status.

📦 寄回地址 Ship Device To

📋 包装须知 Packing Instructions

请使用坚固的纸箱包装，避免使用破损或过软的箱子。Use a strong, proper carton box — avoid damaged or soft boxes.
请用泡泡纸或保护材料包好产品，避免运输途中损坏。Wrap the item properly with bubble wrap or protective materials.
请在包裹内附上写有 RMA 编号、姓名和联系电话的纸条。Include a note with your RMA number, name and phone number inside the parcel.

前往查询进度 → Track your repair 💬 分享到 WhatsApp

提交成功！Submission Successful!

📦 寄回地址 Ship Device To

📋 包装须知 Packing Instructions

🏬 送到门市 Drop Off At